Onfleet helps medical device distributors manage scheduled and urgent deliveries across hospitals, providers, and patients from a single platform, giving teams the control needed to track critical equipment, document every handoff, and respond quickly to changing delivery demands.
Drew Fair, Founder, Fair Ortho Logistics
Many medical device distributors still rely on spreadsheets, phone calls, and basic routing tools to manage deliveries. Without a centralized system, expensive medical equipment goes missing, urgent requests disrupt operations, and teams spend valuable time tracking down deliveries.
Onfleet helps medical device distributors replace disconnected delivery operations with a single platform for managing internal fleets and delivery partners.
On-Time Delivery
Reduction in Customer Inquiry Calls
Reduced Failed Deliveries
Fuel Cost Savings
Track every delivery in real time. Give operations teams immediate visibility into delivery status, driver location, and estimated arrival times so they can quickly respond to provider inquiries, monitor time-sensitive deliveries, and address issues before they impact patient care.
Maintain a documented record of every handoff from dispatch through delivery. Barcode scans, timestamps, proof of delivery, and serial number tracking help teams quickly locate equipment, verify deliveries, and investigate discrepancies.
When hospitals need to know whether equipment will arrive before a procedure or patients are waiting on home medical equipment, real-time notifications, tracking links, and ETAs keep everyone informed without requiring manual follow-up.
Documentation requirements can vary by delivery type, facility, equipment category, or customer. Configure signatures, photos, barcode scans, serial number capture, and recipient verification so deliveries stay compliant.
Verify every equipment handoff throughout the delivery process. Maintain a complete chain of custody across internal fleets, delivery partners, healthcare facilities, and patients to improve accountability and quickly investigate missing equipment.
When a delivery is disputed, equipment can't be located, or documentation is requested, every signature, scan, photo, GPS location, and delivery event is already stored in one place. No paper records, missing documentation, or manual reconciliation required.
Plan recurring delivery routes around service windows, territories, and delivery priorities. As urgent requests, schedule changes, and same-day deliveries arise, routes can be automatically re-optimized and dispatched without disrupting the rest of the operation.
Assign every delivery to the most appropriate resource, whether that's your own fleet or a third-party delivery partner. Adapt to changing delivery demands, respond to urgent requests more efficiently, and maintain a consistent delivery experience across every provider.
Track delivery performance across branches, territories, drivers, and courier partners from a single view. Filter metrics such as delivery volume, SLA attainment, completion quality, and operational performance to identify bottlenecks and make more informed decisions.
Tap into Onfleet's pre-vetted medical courier network to expand your capacity, dispatching and tracking every third-party delivery from the same platform you use for your own fleet.
Onfleet meets the compliance posture your auditors, insurance carrier, and DEA registration require with HIPAA BAA, SOC 2 Type II, and patient data protections built in.
