Common pricing questions

• What is a task?

  A task is the core unit of work to be completed by drivers (e.g. a pickup or delivery). For billing purposes, tasks are counted when completed through Onfleet’s driver app or through any other method, such as an API call.

• Can I get a discounted rate if I do high delivery volumes?

  If your business expects to use more than 50,000 tasks per month, contact our sales team for enterprise pricing.

• How do you charge for Onfleet?

  Yearly plans

  12 months upfront. We will also charge you on the 1st of each month for task overages and telephony used in the previous month.

  Monthly plans

  Monthly on the 1st of each month. Your bill will also include charges for task overages and telephony used in the previous month.

• How does my free trial work?

  Your risk free trial provides unrestricted access to Onfleet's Basic plan for 14 days. You will be able to choose another plan and begin your subscription at any time during or after your trial. Your credit card will not be charged until you have selected a plan and confirmed your subscription type in the dashboard.

• Can I change my plan later?

  Absolutely! You can upgrade or downgrade your subscription plan from within the dashboard at any time.

• What payment methods are accepted?

  We use Stripe for payment processing. You can pay for your plan’s monthy or yearly subscription using Visa, Mastercard or American Express. Additional payment methods are available with our yearly Professional and Enterprise plans. Contact sales for more information.

• Can I get help with a custom API integration?

  While we do not offer professional integration services, our support team is always happy to answer specific questions from your developers. We can also connect you with our network of trusted third-party development agencies who have experience integrating with Onfleet. Zapier is another great option that provides some of the benefits of a direct integration without a large investment.