How can we

Our support team is here to help!
Find an answer to your questions by looking through our role based support documentation and get the latest on product updates.

Dev Hub hero image
Team image

Support partners

An experienced team
ready to connect

Our team of experienced support specialists is always available to assist you with any issues or concerns that you may be experiencing.
Feel free to connect with our support team if you need help with specific areas of our products.

Contact Us 

Videos by role

Browse through our role based videos to learn how to use our product in minutes

Support video:
Administrator role


Customized Recipient Experience

Mariana Muniz I Technical Support Manager

Learn how to customize your recipient experience on the Onfleet tracking page from Onfleet's Technical Support Manager, Mariana

Support video:
Administrator role



Mariana Muniz I Technical Support Manager

Understand how to get the most out of the
Multi-Brand SMS communications within Onfleet from Onfleet's Technical Support Manager, Mariana Muniz.

Support webinar:
Administrator role

Admin / Operations



Best Practices for Cannabis Organizations

Taylor Gooding I Onboarding Manager

In this webinar, Onfleet's Onboarding Manager, Taylor Gooding reviews settings and helpful tools within the Onfleet dashboard that are specific to Cannabis organizations.

Alex Sjoman Mariana Muniz Nastassy Zagorov Thomas Acland

We are here to help!

Our support experts are always available to help

documents icon

Our Documents

Browse through our role based documents in order to find answers to most questions or solutions for specific situations.

connect icon

Connect With Us

Feel free to reach out to our support experts if you are in need of guidance or if you are having trouble finding what you need.

solution icon

The Right Solution

Both our content and our team will ensure that you have access to the right information and solution to your problem.

Common Support Questions

If you are looking for more support info please feel free to contact us.

A task is the core object of work in the Service and is either a pickup or delivery, performed at a destination. For billing purposes, tasks are only counted when they reach the "Completed" status, via Onfleet's driver app, driver app SDK, dispatcher dashboard or API call.

To contact the support team, please send an email to We have team members across the world to assist our users across different time zones.

Predictive ETA is an advanced feature that provides a dynamic estimated time of arrival and estimated time of completion times for every delivery assigned to a driver. Predictive ETA provides dispatchers a fairly accurate picture of a driver’s estimated time of arrival for a task and completion time for a whole route.

The top of the dashboard offers the option for “Map” and “Table” view, click on the option you prefer to change your view. The table view allows users to view tasks presented as rows in a flexible table format that features task sorting, task property visibility customization, and batch task actions.

To create a driver account, a phone number must be associated with the account. Onfleet Driver is available only for Apple iOS 12+ and Android 5.0+ (Lollipop) phones and tablets. Windows and Blackberry mobile devices are not supported.

support team

Support Questions

Not finding what
you are looking for?

If you are having trouble with our products and not finding the right info, please feel free to reach out so one of our support experts can help you.

Hot off the press

The latest news from the Onfleet blog.

By using this website you agree to our cookie policy