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Privacy Policy

LAST MODIFIED: MAY 1, 2018

Overview

At Onfleet, Inc., we are committed to maintaining the confidentiality and security of any personal information about our users. Your privacy is always at the top of our priorities, and we are focused on protecting it from unauthorized access. This policy supplements the contracts we have with our clients and spells out how we collect, use, and disclose information from or about you through our website onfleet.com and the Onfleet service. This will apply to clients and customers of clients.

Onfleet Service

Users can access the Onfleet service (the “Service”) via our website onfleet.com, applications on Devices, APIs, and third-parties. By using our Service, you are consenting to the collection, transfer, processing, storage, disclosure, and other uses described in this Privacy & Security Policy. The use of information collected through our Service is limited to the purpose of providing the Service for paying Onfleet client (Client).

The Information We Collect and Store

Onfleet employees are prohibited from viewing the content of the data you import into your Onfleet account, except as provided in this policy. Of course, in the case that you request our help to resolve your support issues relating to that data, and only after receiving your permission, Onfleet employees may access the relevant data.We collect information primarily to provide better services to all our Clients. We collect information you provide us on our sites such as your name, email address, postal address, phone number, company name, credit card payment information, and your customer and delivery information. We may also obtain information from other sources and combine that with information we collect on our sites.

When you visit our sites, some information is automatically collected.

  • This may include information such as the Operating System (OS) running on your device, Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our Sites.
  • We also collect information about how you use the Service.
  • We automatically collect information using "cookies" and Web beacons. Cookies are small data files stored on your hard drive by a website and web beacons are electronic images that may be used on our sites or in our emails.
  • Among other things, cookies help us improve our sites, our marketing activities, and your experience.
  • We use cookies to see which areas and features are popular and to count visits to our sites.
  • Most Web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our sites and could remove cookies used for opt-out of tracking.
  • Onfleet does not respond to "Do Not Track" browser signals or other mechanisms.
  • Third parties may collect personal information about your online activities over time and across sites when you visit the sites or use the Onfleet Service.
  • Driver locations are collected from the device's native location service, which combines GPS, cell-tower, Wi-Fi, and other sensor data to accurately pinpoint a driver's latitude and longitude while "on-duty."
  • We do not access, collect, or store location information from a driver's mobile device when they are off-duty or offline. We may collect other information such as crash reports or app usage information for drivers who are not online for the express purpose of providing and improving our Services.

Data Collected by the Onfleet Service

We collect information for our Clients.

  • If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. Access to Data Controlled by our Clients.
  • Onfleet has no direct relationship with nearly all the individuals whose personal data it processes.
  • An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct the query to the Onfleet Client (the data controller).
  • If the Client requests that Onfleet remove the data, we will respond to the request within 30 business days.

How We Use Information We Collect

We use the information we collect primarily to provide, maintain, protect, and improve our current services and to develop new ones. We use personal information collected through our sites as described in this Policy or on our sites. For example, we may use your information to:

  • Improve our Services, sites, and how we operate our business;
  • Understand and enhance your experience using our sites and Services;
  • Provide and deliver services you request;
  • Respond to your comments or questions and to sell, market, provide, and support our Services;
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • Communicate with you about promotions, upcoming events, and news about products and services offered by Onfleet and our selected partners;
  • Link or combine it with other information we get from third parties, to help understand your needs, and provide you with better service; and
  • Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

Onfleet may store and process personal information in the United States and other countries. By using our Services, you consent to this transfer of your personal information.

Sharing of Personal Information

Information You Share

Our privacy policy does not cover any third-party services. To learn about those third parties' privacy practices, please visit their policies.

Information We Share

We do not share your personal information with third parties without your consent other than:

  • With third parties who work on our behalf (provided such third parties enter into a contract with Onfleet requiring that the third party provide at least the same level of privacy protection as is required by this policy);
  • To comply with laws or to respond to lawful requests and legal process (provided that Onfleet will endeavor to notify you if Onfleet has received a lawful request for your information);
  • To protect the rights and property of Onfleet, our agents, Clients, and others, including to enforce our contracts and policies;
  • In an emergency, including to protect the personal safety of any person; and
  • For the purposes of a business transaction involving sale or transfer of all or part of our business or assets (may include, for example, any merger, financing, acquisition, divestiture, or court proceeding).

We may also share and use aggregate or anonymized information derived from your personal information for any internal or external business purposes.

Data Retention

Onfleet will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. In addition, Onfleet will retain and use this personal information as necessary to comply with our legal obligations, comply with laws, resolve disputes, and enforce our contracts.

Personal Information Security

Onfleet takes reasonable steps to help protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

  • It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.

Privacy Shield

FTC

Onfleet is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

Privacy Shield

Onfleet complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States.

  • Onfleet has certified to the Department of Commerce that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability.
  • If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles governs.
  • To learn more about the Privacy Shield program and to view our certification, please visit https://www.privacyshield.gov.
  • In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Onfleet is liable for appropriate onward transfers of personal data to third parties.

Complaints

In compliance with the Privacy Shield Principles, Onfleet commits to resolve complaints about our collection or use of your personal information.

  • EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Onfleet at support@onfleet.com.
  • Onfleet has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact Kathleen Pierz, Practice Development Manager, Global Privacy Shield and Safe Harbor Coordinator at kpierz@jamsadr.com or visit https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim for more information or to file a complaint. The binding arbitration services of JAMS are provided at no cost to you.
  • Finally, as a last resort and in limited situations, EU individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.

Children

If you are under 18, or the age of majority in the jurisdiction in which you reside, you may only use the Onfleet website and Onfleet Services with the consent of your parent or legal guardian. Our Services are not designed for use by minors.

Your Information Choices and Changes

You may opt out of receiving promotional emails from Onfleet by following the instructions in those emails.

  • If you opt out, we may still send you non-promotional emails, such as emails about your Onfleet projects or our ongoing business relationship.
  • Individuals who have provided information to Onfleet Clients must send requests to change or delete such information to the particular Onfleet Client.

Changes

Onfleet may change this Policy from time to time. If we make any material changes to this Policy, we will change the "Last Updated" date above. You agree that your continued use of our Services or sites after such changes have been published to our Services or sites will constitute your acceptance of such revised Policy.

Contacting Us

If you have any questions or concerns about this Policy, you may contact us at:

Onfleet, Inc.
929 Market St, Suite 500
San Francisco, CA 94103

or by email at support@onfleet.com.