ABD Transportation is a pharmaceutical courier delivering prescription medications, narcotics, and cold-chain treatments to patients across the Greater Toronto Area, Canada.
Since entering the pharmaceutical market in 2024, ABD has built a reputation for reliability in one of the most compliance-heavy delivery sectors in Canada. With a fully employed driver team and company-owned vehicles, they hold themselves to a standard most couriers don’t match.
As ABD grew and started targeting larger pharmacy contracts, their manual operation became the bottleneck.
ABD turned to Onfleet, a leading last-mile delivery platform built for complex, high-stakes courier operations. Within a year, failed deliveries dropped by 82%, two major pharmacy clients signed on, and inbound customer calls went from 10 a day to almost none.
ABD Transportation: Pharmaceutical Courier Built on a Higher Standard
Abdul Daas founded ABD Transportation in Mississauga, Canada in 2019, starting with truck deliveries. In 2023 he moved into small parcel delivery, and in 2024 he made his most ambitious move yet, entering the pharmaceutical delivery market.
Pharmaceutical delivery isn’t like any other sector. It comes with strict compliance requirements, controlled substances, narcotics, and cold-chain management. Abdul built his operation around those demands from day one, hiring only payroll drivers, owning every vehicle, and running background checks every six months. That’s how they made sure they would provide the best customer service.
The Challenge: A Manual Operation That Couldn’t Win Bigger Pharmacy Contracts
By 2024, ABD had the team, the standards, and the ambition to go after larger pharmacy contracts. But their operation ran on Excel spreadsheets and a separate routing app called Enroute. It worked for smaller clients. For the growth Abdul had in mind, it wasn’t enough.
Managing orders in Excel and routing in a separate app meant nothing was connected. Clients had no visibility into their deliveries and nothing was trackable in real time.
“I wanted to grow. We had the customer service, the experience, the clients. I knew someone who was interested. So I said: it’s time.”
Abdul Daas, CEO, ABD Transportation
That interested prospect was a very big client. They loved ABD's model but wouldn't move forward without a proper platform in place.
“[the prospect said] We can’t send you orders in an Excel sheet. We need something documented and easy to access if we ever face an audit.”
Abdul Daas, CEO, ABD Transportation
The Solution: Partnering with Onfleet to Grow Without Constraints
Onfleet is a last-mile delivery platform that gives couriers everything they need to manage high-volume, high-compliance deliveries in one place.
Abdul evaluated three platforms: Truckpod, Woodelivery, and Onfleet. The driver app was his first filter. With 200 same-day deliveries across a 300-kilometer radius, he needed something fast and reliable from day one.
“The driver app was a main thing. We tested it [Onfleet’s driver app] first and it’s working awesome. It’s so fast. It doesn’t lag.”
Abdul Daas, CEO, ABD Transportation
The other two platforms didn’t make the cut. But Onfleet didn’t just win because of the driver app. The client portal was something Abdul hadn’t come across in any other platform.
“What I love most about Onfleet is the client portal, where the client signs in and pushes the orders to us. Not many software companies offer that.”
Abdul Daas, CEO, ABD Transportation
Software had never been a big line item for ABD, but after putting Onfleet through its paces, the investment made complete sense.
“I tested all three, and the best one was Onfleet. That’s why I went with Onfleet, even though I paid more.”
Abdul Daas, CEO, ABD Transportation
The Results: Bigger Contracts, Fewer Missed Deliveries, and an Operation Built to Scale
Since partnering with Onfleet, ABD has seen improvements across every part of its delivery operation, from winning new contracts to cutting costs on the road.
Two New Large Pharmacy Clients in Less Than a Year
Larger pharmacy clients wouldn’t sign without live tracking, audit-ready data, and a proper order intake system. With Onfleet in place, ABD could finally show them exactly that.
“Since Onfleet, we secured two new customers. That’s not easy to do in a year.”
Abdul Daas, CEO, ABD Transportation
Failed Deliveries Cut from 22 to 4 Per Day
Missed deliveries in pharmaceutical courier aren’t just a logistics problem. When a patient isn’t home, the medication goes back to the pharmacy and a redelivery has to be scheduled. Onfleet’s automated notifications and live tracking give patients a one-hour delivery window. That significantly increases the chances they’re home when the driver arrives.
“They were having about 22 failed deliveries each day. We brought it down to 4 failed deliveries a day.”
Abdul Daas, CEO, ABD Transportation
Inbound Customer Calls Down from 10 Per Day to Almost None
With patients informed and tracking their delivery in real time, the calls stopped coming in. ABD’s team went from spending time on the phone to focusing entirely on operations.
“We were getting at least 8 to 10 ‘where is my order’ calls every day. Now sometimes we’re not getting any calls at all. Sometimes one or two a week, but most of the time, nothing.”
Abdul Daas, CEO, ABD Transportation
Smarter Routing and Lower Toll Costs
Onfleet gave ABD a live map view of every delivery. Managing drivers by zone became straightforward, with each driver assigned a specific area rather than overlapping routes. On top of that, automatic toll road avoidance on the 407 cut costs that had been running up to $1,500 a month.
“The 407 is so expensive in the Greater Toronto Area. Onfleet lets us avoid it. Our old app didn’t have that option.”
Abdul Daas, CEO, ABD Transportation
Full Compliance at Every Door Without Slowing Drivers Down
Pharmaceutical delivery requires documented proof at every door. For a team running 200 same-day deliveries in a 5-hour window, every minute at each stop counts. With Onfleet, proof of delivery is captured digitally on the patient’s own phone, keeping ABD compliant without slowing drivers down.
“The customer signs on their phone. They get the link, sign, and the driver app confirms the signature is collected.”
Abdul Daas, CEO, ABD Transportation
Audit-Ready Data, Accessible at Any Time
When pharmacy clients face an audit, they need their delivery data fast. Through Onfleet’s client portal, they can pull everything themselves without involving ABD’s team at all.
“With Onfleet, it’s easier to access the data. That’s actually what made us switch.”
Abdul Daas, CEO, ABD Transportation
Looking Ahead
ABD is expanding. Abdul is actively targeting specialized pharmacies handling expensive medications and narcotics across a wide geography. These are the contracts that require exactly the compliance standards and reliability ABD has spent years building.
Part of what makes the partnership work is that Abdul brings Onfleet his vision for what's next. Together, they shape the features that will be game changers for his operation and for pharmaceutical courier as a whole.
“Onfleet keeps releasing new features. It helps us analyze our routes and orders. They always bring more.”
Abdul Daas, CEO, ABD Transportation
For Abdul, the platform and the ambition are now pointing in the same direction.
“Don’t hesitate to get Onfleet. I think it’s the best provider in the market right now. For pharmaceutical delivery, it’s very good because of the documentation. For volume parcel deliveries, if you’re doing more than 100 deliveries a day, Onfleet is a very good option.”
Abdul Daas, CEO, ABD Transportation
Is Manual Operations Holding Your Growth Back?
If you’re running a pharmaceutical courier operation and still piecing together spreadsheets and separate apps, ABD’s story is yours to learn from. A platform like Onfleet gives you the infrastructure to go after the contracts you’re already ready for.
Talk to our team and see how Onfleet can work for your operation.