Historically, most e-commerce orders have been fulfilled by the traditional last mile delivery companies we all know and recognize: FedEx, UPS, and USPS. These companies deliver 95% of all e-commerce orders in the United States.
But with even more e-commerce sales taking place, especially off the back of environmental factors like COVID-19, there has been an explosion in the demand for last mile delivery. Legacy shippers can't keep up with the demand to deliver parcels at the speed that consumers expect.
This gap presents an ideal opportunity for last mile delivery startups to jump in and seize their share of the market.
In this article, we will look at the top 7 last mile delivery companies and startups that are leading the way in incorporating technology to accommodate this shift in buyer behaviors.
1. Onfleet
Onfleet is the #1 last mile delivery platform, designed to help businesses perfect that oh-so-important final mile. It empowers Gap, MedMen, United Supermarkets, and many other companies to conduct leaner operations and improve customer experience.
Key Features
- Route optimization: Onfleet optimizes delivery routes by automatically factoring time, location, vehicle capacity, and traffic to recommend efficient routes. If anything changes, real-time updates are sent to your drivers via SMS.
- Auto-dispatching: Onfleet dispatches fleets according to planned routes, saving your company the time to do so manually (and potentially decreasing the number of drivers needed daily).
- Electronic Proof of Delivery (ePOD): With Onfleet, drivers can complete the ePOD via a mobile app, which supports photo collection, signatures, barcodes, and notes. The app also sends all the information back to your admin team in real-time.
- Predictive ETAs: Onfleet helps you be proactive and catch fires before they can start with accurate predictive arrival times and alerts powered by machine learning.
- Driver chat: As an Onfleet user, you’re able to communicate with your entire team inside a private, secure chat platform made for businesses.
- Real-time tracking: Onfleet provides live driver locations with accurate ETAs in a branded and responsive web tracking experience.
Pricing Model
Onfleet’s three pricing plans are based on completed pickup or delivery tasks and include unlimited users.
- Launch: $599 per month with 2,500 tasks included.
- Scale: $1,299 per month with 5,000 tasks included.
- Enterprise: Starting at $2,999 per month with 10,000+ tasks and advanced support.
Onfleet also offers a 14-day free trial. If you want to learn more about Onfleet can integrate with your existing tools and streamline your delivery operations, get in touch with sales.
Best-Fit Use Case
- Retail and ecommerce brands that want fast local delivery with branded tracking and automatic SMS updates to reduce WISMO.
- Regulated deliveries such as cannabis that require ID scans, age checks, photos, and signatures at the door.
- Couriers and carriers that need powerful dispatch tools, auto dispatch, and a client portal and invoicing via Courier Suite.
- Grocery stores and restaurants that depend on strong route planning and predictive ETAs to keep drivers on time and customers informed.
2. RXO
RXO is a logistics company that spun out of XPO in 2022. It runs a large last mile delivery network across the U.S. and Canada, focused on big and bulky items, and pairs it with a brokerage platform that connects shippers and carriers fast. For teams that want extra support, RXO also offers managed transportation to plan and oversee freight from pickup to delivery.
Key Features
- Same-day/next-day options: Choose commingled or dedicated service with same-day or next-day delivery from store-to-home or DC-to-home, based on your volume and SLA needs.
- RXO Connect™ tracking and control: A single portal to view, edit, and schedule orders, file claims, pull reports, access analytics/dashboards, and see inventory.
- Consumer and shipper visibility: Provide end customers with shipment status and use RXO’s Order Tracker to follow deliveries through the final mile.
- Middle-to-last-mile integration: With Last Mile+, RXO coordinates the middle mile through final delivery under one point of contact for better door-to-door visibility.
Pricing Model
RXO pricing is quote based. Shippers request pricing through RXO’s online quote workflows or filling a form to talk to a specialist.
Best-Fit Use Case
E-commerce retailers shipping large, high-value items to customers that may require white-glove delivery and installation.
3.GoBolt
GoBolt is a North American last mile provider for small parcels and big and bulky items, with a strong focus on sustainability. It offers fast delivery, real time tracking, EV coverage, and cross-border service between the U.S. and Canada.
Key Features
- Small parcel speed and simple pricing: 1 to 3 day delivery across North America, transparent rate cards, simple billing, and no fuel surcharges, plus shopper tracking that helps cut ‘where is my order?’ WISMO inquiries.
- Big and bulky delivery options: White glove, room of choice, threshold, flexible scheduling with multiple time windows and a first-offered delivery time within 48 hours, plus reverse logistics for returns and exchanges.
- Shopper visibility and communications: Real time tracking and text updates, including a call about 20 minutes before arrival for big and bulky deliveries.
- Sustainability and optimization: Proprietary route optimization, electric vehicle delivery coverage on a large share of routes, and a GHG Protocol-approved carbon calculator for emissions tracking.
Pricing Model
Transparent rate cards and quotes via the “Get a Quote” flow. There are no fuel surcharges.
Best-Fit Use Case
E-commerce and retail brands (furniture, apparel, electronics, bedding, and others), that need white glove options and prioritize measurable sustainability with EV delivery coverage and emissions reporting.
4.OnTrac
OnTrac is a regional parcel carrier built for residential e-commerce. The network is designed to help retailers move packages faster at a lower cost, with tracking, photo proof of delivery, and dedicated account support. For coast-to-coast orders, OnTrac also offers a transcontinental service.
Key Features
- 7-day operations with no weekend fees: Pickup, sort, and delivery every day, including Saturday and Sunday, at no extra charge.
- Transcontinental option: Coast-to-coast delivery in as little as four days via the combined East–West network.
- Partnership support: Dedicated account manager and carrier-diversification programs to add capacity and reduce risk.
- Delivery tech and visibility: SMS notifications and visual proof of delivery (VPOD); API and multi-carrier software integrations.
Pricing Model
Pricing is quote based. OnTrac builds personalized rate cards and invites shippers to connect for pricing.
Best-Fit Use Case
Retailers and DTC brands shipping small parcels that want faster 1-2 day regional delivery, weekend delivery at no extra cost, and a cost-effective alternative to national carriers (with an option to go coast-to-coast when needed).
5. ClickPost
ClickPost is a logistics automation platform for eCommerce, D2C brands, and marketplaces. It centralizes shipment tracking, customer notifications, delivery date prediction, and failed-delivery follow up. It connects with hundreds of carriers and popular storefronts so teams can see orders, reduce ‘where is my order?’ complaints, and manage returns in one place.
Key Features
- Shipment visibility and branded tracking: User friendly dashboard, automated alerts at each milestone, and a branded tracking page for customers.
- Delivery date and SLA predictions: Estimated delivery date and Service Level Agreement (SLA) breach prediction to set accurate expectations and catch issues early.
- Automated NDR and fraud control: End to end NDR management plus tools to prevent fake delivery attempts and reduce Return to Origin (RTO).
- Digital proof of delivery: Collect and store proof of delivery (POD), with APIs available.
Pricing Model
ClickPost pricing is volume based with module flexibility. The minimum monthly billing they expect from each user is $250, and you can subscribe to specific modules. Contact sales for a tailored quote.
Best-Fit Use Case
D2C and retail teams that want stronger post-purchase experience, multi-carrier operations, accurate EDDs, and lower WISMO through automated network detection and response workflows.
6. Jitsu
Jitsu is a last mile provider that offers same day, next day, and two day delivery in major U.S. metros. The platform focuses on fast, reliable service with real time tracking, SMS updates, and a tech stack that lets shippers, drivers, and customers communicate during the delivery.
Key Features
- Delivery speed options: Same day, next day, and two day services with guaranteed delivery and no extra surcharges beyond fuel and signature.
- Dispatch and live messaging: Shipper, driver, and end customer can communicate in real time through Jitsu Dispatch to resolve issues quickly.
- Shipper dashboard: Track pickups and deliveries in real time, verify completion, and view or respond to messages in one platform.
- Customer self service: Branded tracking page with SMS notifications, manage delivery options, and chat to request address changes on delivery day.
- Proof of delivery: Photo POD captured in the driver app at each stop.
Pricing Model
Contact their sales team to get a tailored quote based on your specific needs.
Best-Fit Use Case
Ecommerce brands that want fast regional delivery without surprise surcharges, clear shipper and customer visibility, and the ability for customers to manage delivery details or chat with the driver on the day of delivery.
7. Newl
Newl is a 3PL founded in 1989 with operations in the U.S. and Canada. It combines warehousing, e-commerce fulfillment, and ground transportation, and supports the final mile with route optimization from the fulfillment center to the customer’s door. Integrations with storefronts like Shopify, Walmart, and Amazon help teams cut manual work and keep orders moving.
Key Features
- Route optimization for last mile: Newl focuses on optimizing delivery routes to reduce costs and speed up transit from fulfillment centers to customers.
- Integrated warehousing to delivery: Facilities in Charlotte and Mississauga with cross-dock and value-add services connect storage to outbound delivery.
- Flexible transport options: Less-Than-Truckload (LTL) and Full Truckload (FTL), with equipment choices including vans, reefers, open deck, and tailgate deliveries to fit different shipment types.
- E-commerce integrations: Connects with Shopify, Walmart, and Amazon to automate inventory and order flow.
Pricing Model
To request a quote, you’ll have to fill out a website form and book a meeting with their sales team.
Best-Fit Use Case
E-commerce brands that want one partner for warehousing through the last mile, with storefront integrations and route optimization.
What to Look For When Choosing a Last Mile Delivery Company (Full Checklist)
Research can spiral fast. A simple way to stay grounded is to judge every option on two things: will your customer have a great delivery experience, and will your team run fewer manual plays to get there. Use the checklist below to evaluate providers side by side.
1. Do they cover the right places at the right speed?
- Service map, same day, next day, two day, weekend delivery
- Cutoff times, time windows, and first attempt success rate
- Clear policies for peak season and bad weather
2. Will your customers feel in control?
- Real time tracking with accurate ETAs and proactive notifications
- Photo or signature proof of delivery, plus delivery notes and instructions
- Easy rescheduling, safe drop options, and a smooth returns flow
3. Can they handle your product mix?
- Small parcel vs big and bulky, room of choice, assembly and installation
- Regulated categories like alcohol or cannabis with ID checks and age verification
- Cold chain or temperature control if you ship perishables
4. Does the tech actually reduce work for your team?
- Route planning, auto dispatch, and predictive ETAs
- Driver app with ePOD, barcode scans, and in app messaging
- APIs and webhooks for OMS, WMS, ERP, and ecommerce platforms
5. How transparent is pricing?
- Rate cards vs quote only, fuel and weekend surcharges, residential fees
- Minimums, accessorials, storage or redelivery costs
- Claims process, credits for missed SLAs, and contract terms
6. Will the platform scale with you?
- Dedicated vs commingled capacity, cross dock options, middle mile support
- Onboarding timeline, training, and a named account team
- Playbooks for new market launches and seasonal spikes
7. Do they take compliance and security seriously?
- Data privacy and access controls, SOC 2 or similar audits
- HIPAA readiness for healthcare, age checks for regulated deliveries
- Clear policies for PII, photos, and document retention
8. Can you measure and improve performance?
- Dashboards for on time, first attempt success, damage, and exceptions
- Zip code level reporting and heatmaps for problem areas
- Exportable data for your BI stack
Onfleet: Best Last Mile Delivery Company for Route Management
If you are weighing your options, start with what matters most to your customers and your team. Onfleet plans efficient routes, dispatches the right driver at the right time, and keeps everyone in the loop with live tracking, ETAs, and ePOD. You get clearer visibility and a setup that grows with your order volume and service levels.
Want to learn what Onfleet’s platform can do for your company’s last mile delivery operations? Get in touch with our sales team.
FAQs
Why is last mile delivery important?
Last mile delivery is the part your customers remember. It is the handoff from your brand to their door, so speed, accuracy, and clear communication matter. Strong last mile partners reduce failed attempts, cut support tickets, and turn delivery into a reason customers buy again.
What does a last mile delivery company actually do?
A last mile delivery company plans and executes the trip from pickup to the doorstep. The team assigns drivers, routes stops, updates ETAs, and captures proof of delivery with photos or signatures. Many companies also offer extras like appointment windows, white glove service, and returns pickup.
How does technology improve last mile delivery?
Modern platforms plan efficient routes, auto assign jobs, and give drivers a mobile app for instructions, barcode scans, and proof of delivery. Customers see live tracking and get proactive texts, which lowers “where is my order” calls. Dispatchers get dashboards to spot delays early and fix them before they become missed SLAs.
How do I choose the right last mile delivery company for my business?
Match coverage and speed to your promise, then check fit for your product types. Small parcels, big and bulky, regulated goods, or cold chains each need different service levels. Look for clear pricing, strong integrations with your store or ERP, solid security and compliance, and references from companies that look like yours.
Why is Onfleet the best last mile delivery company?
Onfleet covers the full delivery flow without piling work on your team. It plans efficient routes, auto assigns jobs, and updates ETAs as conditions change so drivers stay on schedule. The driver app makes ePOD simple with photos, signatures, barcodes, and notes, while customers get live tracking and helpful texts that reduce “where is my order” calls. Dispatchers can also spot issues early, chat with drivers, and review performance with built-in reports.