For years, CXT Software has been a staple for courier fleets handling complex, scheduled routing. But as customers start demanding real-time tracking and faster turnaround, many operators are taking a second look at their tech stack.
If you are weighing the deep, established infrastructure of CXT against the flexibility of a modern platform like Onfleet, this guide is for you.
Whether you’re a long-time CXT user feeling a bit stuck by custom integrations, or a growing business comparing your options for the first time, the right choice really depends on your specific workflow.
Let’s break down the operational differences so you can decide which path fits your future best.
The Short Answer: Onfleet vs CXT Software
CXT is the better choice if: Your operation relies on static, predictable schedules and deep, custom-built shipper integrations that you prefer not to disrupt .
Onfleet is the better choice if: You need a flexible platform that handles both scheduled routes and on-demand delivery, while giving your clients (and their customers) real-time visibility.
CXT Software: Built for Structured, Scheduled Courier Operations
CXT Software is a strong option for courier operations with predictable, scheduled routes and deeply embedded shipper integrations, where stability matters more than flexibility.
When CXT Is a Strong Fit
CXT performs best in delivery operations that don't change much day-to-day. This typically includes courier businesses that:
- Run mostly scheduled routes with consistent volume.
- Serve enterprise shippers with fixed, well-defined workflows.
- Depend on customized pricing, billing, and service rules.
- Value consistency over frequent operational changes.
In these setups, CXT can feel stable and familiar. Once you’ve built the integrations and set the workflows, the system supports reliable execution.
How Legacy Architecture Shapes Daily Operations
CXT’s architecture reflects the era in which it was built. Integrations were designed as long-term projects rather than modular connections.
In practice, this often means:
- Shipper integrations are custom-built and hard-coded
- API access is limited or non-standardized
- Each new customer or workflow requires manual configurationChanges are slower because they affect tightly coupled systems
This approach isn’t inherently flawed. It prioritizes control and customization. But it does change the cost of adapting when your business requirements evolve.
Why Custom Integrations Can Create Long-Term Friction
Over time, deeply customized systems tend to create operational lock-in. Many courier teams stay with CXT not because the software is evolving with them, but because:
- Shipper connections are deeply embedded
- Rebuilding integrations feels risky for customers
- Switching platforms appears disruptive
As a result, stability becomes intertwined with dependency. The system works but modifying it, extending it, or replacing it becomes increasingly difficult.
The CXT–eCourier Merger and Its Operational Implications
CXT and eCourier have merged, bringing two legacy platforms under one roof.
Mergers of this size typically require teams to focus on unifying systems, data, and operations — which often slows new feature development and short-term innovation.
For operators, the practical question is not whether consolidation is good or bad — but whether their business can afford slower platform evolution while customer expectations continue to rise.
Where Limitations Surface: Real-Time and On-Demand Work
CXT’s constraints tend to show when teams need real-time route changes, on-demand delivery, or live visibility for customers.
These gaps often surface gradually. At first, they feel manageable. But over time, they can limit the types of customers you can serve or slow down how fast you can onboard new business.
Onfleet: Built for Modern, Customer-Facing Delivery Operations
Onfleet is best suited for delivery operations that manage both scheduled and on-demand work, where real-time visibility, flexible routing, and adaptable workflows are essential to daily execution.
When Onfleet is a Strong Fit
Onfleet is API-first and real-time. This means it handles scheduled routes and on-demand jobs in the same system and allows dispatchers to make changes after drivers have already left the depot.
Onfleet is a strong fit for teams that:
- Run both scheduled routes and same-day or on-demand jobs
- Need to adjust routes or reassign stops once deliveries are in progress
- Share live delivery status with shippers and recipients
- Connect to other systems without rebuilding workflows each time
For teams operating this way, Onfleet provides a way to manage change during the day without disrupting visibility or delivery flow.
Why Teams Choose Onfleet
Teams typically choose Onfleet when delivery visibility and execution start to matter as much as route planning.
Common reasons include:
- Branded delivery experience, where tracking links and notifications reflect the shipper’s brand rather than a generic carrier page.
- Built-in proof of delivery, including photos, signatures, barcodes, or age verification, captured automatically as deliveries are completed.
- Live delivery visibility, giving teams and customers a clear view of what’s happening while routes are in progress.
Together, these capabilities help teams manage customer expectations more consistently while reducing manual follow-ups and operational friction.
Integrations, APIs, and Making Change Easier
Onfleet is designed to integrate without heavy custom development. It uses open APIs and accessible integrations that connect with tools like Zapier, Shopify, and other internal systems without requiring a dedicated engineering team.
This matters because many teams hesitate to change platforms after years of building deep, hard-coded integrations. Onfleet reduces that friction by pairing flexible integrations with guided onboarding and data migration support. It makes it possible to evolve your business without disrupting the operations you already have running.
CXT or Onfleet: Which One Fits Your Operation Today?
Ultimately, the choice depends on where your business is going.
If your operation is static, predictable, and runs entirely on contracts set up ten years ago, sticking with CXT might be the path of least resistance.
But if you are chasing new business, expanding into on-demand services, or feeling the pressure to provide a modern digital experience, it might be time to evaluate a platform built for that reality.
If you are ready to see how a modern platform handles your specific routing challenges, we are here to help you explore that path. Start your free trial
FAQs: Onfleet vs CXT Software
Onfleet vs. CXT driver app: Which is better?
Driver satisfaction scores favor Onfleet. Onfleet maintains a superior 4.8-star rating on the App Store with over 4,500 ratings, compared to CXT’s 4.7 rating with roughly 1,900 ratings. While both are rated highly, drivers consistently report that Onfleet is reliable and exceptionally easy to use, which helps fleets reduce training time and driver churn.
How difficult is it to switch from CXT to Onfleet?
Switching from CXT to Onfleet is a fully supported transition designed to be far less disruptive than teams often fear. While it is completely normal to feel hesitant about replacing a system you’ve used for years, staying on a platform that limits your growth carries its own risks. Onfleet replaces the stress of a "rip-and-replace" with white-glove onboarding to migrate your data and workflows for you. You can even start by moving just your new business or specific routes first, giving you absolute proof that your operation will keep running smoothly while you upgrade to a better experience.
Can Onfleet handle complex scheduled routes like CXT?
Yes. Onfleet supports complex scheduled routes, including multi-stop deliveries, time windows, and driver constraints. Many teams use it for their core scheduled work and add real-time adjustments or on-demand jobs as needed.