For over a decade, Onfleet has been at the forefront of last mile delivery, helping businesses across industries execute more than 300 million deliveries. Couriers and carriers have long turned to Onfleet for its intuitive design, powerful route optimization, and industry-leading driver app. Now, we’re taking it a step further. We’re excited to introduce the Onfleet Courier Suite, a purpose-built solution designed to help couriers scale, streamline operations, and stay competitive in an evolving logistics landscape.
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Addressing Couriers’ Challenges
Legacy systems and outdated technology have made it difficult for couriers to manage clients, deliveries, and operations efficiently. As demand for reliable delivery services grows, courier businesses need modern solutions that enable them to move faster, optimize operations, and provide a seamless experience for clients and recipients alike.
“Our previous software was honestly like using Windows XP in 2025. It just doesn't work. We still end up having to do so much with pen and paper and we literally have to hire more people just to keep things in order. Onfleet has taken a full-time job and turned it into 15 minutes of work a day."
-President, Regional Courier using Onfleet
With the Onfleet Courier Suite, we’re solving these challenges by providing a fully integrated platform tailored to the needs of couriers and delivery service providers.
What’s New: Key Features of Onfleet’s Courier Suite
Our new suite of features provides enhanced flexibility, efficiency, and control. Here’s what’s included:
1. Rates & Services
The new Courier Suite includes customizable rate tables that allows couriers to take control of their pricing and billing. Now they can define base rates and modifiers based on distance, weight, or flat fees, ensuring transparent pricing for clients. This, of course, reduces administrative overhead and ensures timely payments.
2. Client Portal
The client portal is a self-service branded portal for placing and managing orders. Couriers can use it to provide transparency and visibility to their clients, easily onboard them, and automate order intake via CSV upload, Zapier, or API integrations. Clients can also access Proof of Delivery (POD) and set up branded communications.
3. Integrated Invoicing
The integrated invoicing feature allows delivery service providers to streamline billing and payment with customized invoicing schedules, automatic invoice generation, and payment tracking. This allows couriers to get paid consistently and reduce the weekly administrative work that goes into invoicing.
4. Delivery Command Center
The Onfleet Command Center is designed for dispatchers and operations managers to enable live tracking, quick issue resolution, and performance insights to keep deliveries on track. This gives couriers a centralized, real-time interface for monitoring and managing daily operations.
5. Driver Pay Calculation
The calculator streamlines payroll by automatically calculating driver pay based on completed deliveries, distance traveled, or time spent on tasks. This ensures fair compensation while simplifying administrative tasks to improve both accuracy and efficiency.
6. Integrate With the Rest of Your Tech Stack
We’ve continued to connect with integration partners that specifically focus on the needs of couriers. Now, you can integrate directly with Zapier to connect Onfleet with more than 7,000 apps, giving couriers the flexibility needed to optimize their workflows, seamlessly receive orders from different e-commerce platforms, or just run their business more efficiently.
7. Updated UI for a More Intuitive Experience
Finally, to go with these comprehensive features, we’ve refreshed the Onfleet interface to offer a cleaner, more intuitive experience. With enhanced navigation, clearer task management, and improved analytics, couriers can manage their operations in Onfleet more efficiently than ever.
Built for Couriers, Backed by Real Results
Businesses already leveraging the Onfleet Courier Suite are seeing immediate improvements.
“Since implementing Onfleet, we've streamlined our delivery scheduling and are able to provide customers with real-time updates. Real-time traffic data has significantly improved the accuracy of our delivery times and allows us to adjust tasks accordingly, greatly enhancing our service efficiency. Additionally, the courier client feature enables customers to easily place and track their orders without our intervention.”
– Shanni, Fvst Express, Vancouver BC
The Future of Courier Operations Starts Here
At Onfleet, we believe couriers deserve the same level of innovation and efficiency as other industries. With the launch of the Onfleet Courier Suite, we’re delivering a comprehensive solution that empowers couriers to implement a modern customer experience to compete with the biggest carriers and delivery service providers. And we’re only getting started!
Ready to see how Onfleet can transform your courier delivery operations? Start your free trial or contact our team today.