Inspired Go is a fast-growing company delivering ready-to-eat meals that stay fresh all week, right to the door of their customers.
What began as a regional Canadian operation has quickly expanded across North America, with new cities launching regularly. That growth was built from the ground up by a lean, determined team.
For Inspired Go, the delivery experience is just as important as the product itself. Orders must arrive fresh, cold, and on time, ready to eat.
As the business has scaled, so has the complexity of its operations. To maintain that standard without slowing down growth, Inspired Go turned to Onfleet, a leading last-mile delivery platform.
The Challenge: A Platform That Slowed the Business Down
Before Onfleet, Inspired Go relied on a dispatching platform designed primarily for long-haul logistics. It was a tool that was never built for the density, speed, and complexity of last-mile meal delivery.
When Robbin Constant joined Inspired Go five years ago as Delivery Manager and Last Mile Lead, she took on the responsibility of building the delivery operation from the ground up. It didn’t take long to realize the existing tools couldn’t keep up.
Managing Day-to-Day Operations
- Routing 500 to 800 orders could take 8 to 10 hours. An entire day's work consumed by a single task that should have taken under an hour.
- The legacy platform would frequently stall or break under load, with individual batches of 75 orders sometimes taking 45 minutes just to process.
- There was no reliable real-time visibility into driver locations or delivery progress, making it impossible to proactively manage issues on delivery day.
- Dispatchers had to juggle multiple apps for routing, navigation, and driver communication. This created unnecessary friction for both the operations team and drivers in the field.
Expanding Into New Markets
- Expanding into new markets was slow and resource-intensive. Finding reliable courier partners meant searching Google with no way to verify their quality or reputation.
- Every new city required up to three months of strategic planning and coordination just to get off the ground, making rapid expansion nearly impossible.
- When third-party couriers were brought on, Inspired Go had to adapt to their systems and templates. Visibility disappeared and the customer experience became impossible to control.
The stress of working around these limits was reaching a breaking point.
"To avoid burnout, it was just a no-brainer. We needed something that could support what we had and be able to scale with what was projected to be an insane growth."
— Robbin Constant, Delivery Manager & Last Mile Lead, Inspired Go
The Solution: Partnering with Onfleet to Support Rapid Growth
Onfleet is a last-mile delivery platform designed for operations that run at scale. It gives delivery teams full visibility and control across every delivery, whether orders are fulfilled by an in-house fleet, external delivery partners, or a combination of both.
Robbin Constant knew exactly what she was looking for. She tested Onfleet herself on a real delivery shift alongside two drivers before making the call. The platform had to be fast, reliable, and easy to use.
It checked every box.
"I honestly didn’t have any concerns… other than can I have access now so I can get going."
— Robbin Constant, Delivery Manager & Last Mile Lead, Inspired Go
Inspired Go launched with Onfleet in September 2021. Five years and hundreds of thousands of deliveries later, they have never looked for an alternative.
A Smooth Rollout From Day One
Once the decision was made, Robbin Constant moved quickly. She rolled Onfleet out across Canadian operations within six months of joining the company.
Onboarding drivers was straightforward. New drivers receive their credentials by text, log in, and are operational within minutes. The app is intuitive, with tasks, navigation, and communication all in one place.
The support Inspired Go received gave the team the confidence to keep expanding as the business grew.
"Your support team is amazing. They never shy away from a challenge, and they understand what I'm trying to accomplish."
— Robbin Constant, Delivery Manager & Last Mile Lead, Inspired Go
The Results: A Business That More Than Doubled Without Operational Disruption
In the months following Onfleet’s deployment, Inspired Go more than doubled, and nearly tripled, its business.
That level of growth didn’t introduce operational disruption. The team was able to absorb the increased volume and continue executing without slowing down or reworking their processes.
Five years later, the numbers tell a compelling story:
72,000+ deliveries in Canada in a single month, up from just a few hundred weekly deliveries in early operations on their previous platform.
~10,000 deliveries completed in a single day across Canada
550–600 independent contract drivers managed across North America
Beyond volume, the operational transformation has been significant:
- From 8–10 hours to under 1 hour: Daily route planning time dropped by more than 85%, reclaiming critical capacity for the operations team every single week.
- From solo operation to a team of 11: Robbin Constant built an organization from the ground up. Onfleet's reliability meant she could delegate routing, scheduling, and dispatch to her team without worrying about platform performance.
- Zero platform failures on peak delivery days: Even on Sundays with close to 10,000 deliveries, the platform never missed a beat. For a business where late or failed deliveries can quickly impact costs and customer retention, that reliability is everything.
- Driver retention: Some drivers have been with Inspired Go for five years. Low turnover means a more experienced, reliable fleet.
"The founder sat down with me and said, by the way, did you know that we more than doubled and almost tripled our business in April? I said, I didn’t notice. I saw no hiccups with Onfleet’s ability to manage the volume shift.”
— Robbin Constant, Delivery Manager & Last Mile Lead, Inspired Go
Successfully Managing a Hybrid Fleet From One Platform
One of the most significant operational shifts at Inspired Go has been the ability to dispatch to both in-house drivers and external delivery partners from the same Onfleet dashboard. Every order is tracked with end-to-end visibility regardless of who is delivering.
Customers receive the same branded notifications, proof-of-delivery photos, and tracking experience every time. This consistency reduces customer support calls and ensures the Inspired Go standard is never compromised.
The result is a more efficient operation, with better route optimization, less driver idle time, and lower overhead.
"Whether it's third party or in-house, once that task is completed, that customer is getting an email saying, hey, your order has been delivered. If they're not a connected partner in Onfleet, I don't know what they're getting. What is their experience? They're not getting the Inspired Go delivery experience that we work hard to try to build."
— Robbin Constant, Delivery Manager & Last Mile Lead, Inspired Go
From 3 Months to 2 Weeks: Expanding Into New Markets Faster Than Ever
Before Onfleet, entering a new market meant months of planning, coordination, and operational headaches.
Today, that process looks completely different. Through Onfleet's network of vetted couriers and shippers, Inspired Go can identify a delivery partner already operating in a target market and be up and running quickly.
Onfleet connected Inspired Go with two delivery partners, Logiscal and Trident, both of whom operate on the same platform. The result is a seamless handoff with no change in systems, no compromise on visibility, and no disruption to the customer experience.
"I say, hey Marge [Executive Vice President at Logiscal], are you guys in San Francisco? She says, I can be in two weeks."
— Robbin Constant, Delivery Manager & Last Mile Lead, Inspired Go
The numbers speak for themselves: new market launches that once required three months of strategic planning now take one to two weeks.
Looking Ahead
Inspired Go is in active growth mode, with new US cities launching regularly. The hybrid fleet model, balancing in-house drivers with external delivery partners, gives the company the flexibility to expand without being held back by operational constraints.
Robbin Constant's requirement for all new delivery partners is unambiguous: they must use Onfleet.
Onfleet’s connected partners has become a core pillar of Inspired Go's expansion strategy. It keeps operations running as one cohesive system, no matter how far the business expands.
"If they ever try to take Onfleet away from me, I would probably submit my resignation because I don’t want to use anything else”
— Robbin Constant, Delivery Manager & Last Mile Lead, Inspired Go
A Delivery Operation Built to Scale
Inspired Go set out to make healthy eating affordable and convenient. Delivering on that promise requires an operation that can keep up with the pace of a fast-growing, perishable-product business.
What they built didn’t happen by accident. It took the right tools, the right partners, and a delivery manager who refused to let the system hold the business back.
"This is a huge opportunity that I've been presented with and it was a challenge I was afraid to rise to, but I'm super proud of what I've built with my team."
— Robbin Constant, Delivery Manager & Last Mile Lead, Inspired Go
If your business is growing faster than your delivery operations can handle, Onfleet can help. Contact us today.