2025 was a big year for Onfleet! Over 50 new features rolled out with one shared mission: to make Onfleet the best place to manage all your deliveries in one place.
From smarter routing tools to the launch of an entirely new Courier Suite, 2025 set the stage for an even bigger leap in 2026, becoming a powerful, AI-driven delivery orchestration platform to manage all of your deliveries and delivery partners in one place.
So let’s take a closer look at what’s new and how 2025 moved Onfleet one step closer to the future of delivery orchestration.
Smarter, Faster, and More Optimized Deliveries
Smarter Routing, Smoother Deliveries
It all starts with building better routes. This year, we released new tools that make route optimization faster, more dynamic, and more driver-friendly:
- AI-powered routing by vehicle type, so you can optimize across mixed fleets and match the right stops to the right vehicles
- New routing controls that let you avoid tolls or balance tasks evenly across routes, ensuring plans reflect your business priorities
- End-of-route tasks that direct drivers to finish their day at the right place, whether that’s a hub, their current location, or their home
These features are designed to take the guesswork out of route building, freeing dispatchers and drivers to focus on what really matters: getting deliveries done right.
Keeping Customers in the Loop
Delivery transparency and timely notifications have always been core to Onfleet, helping you deliver a premium customer experience that keeps recipients informed. This year, we took that even further with expanded notification options that keep customers in the loop at every step, including: when a route starts, the number of stops ahead of their delivery, AI-predicted ETAs, and delay alerts. You can even choose to automatically share proof of delivery on the tracking page, all to help set clearer expectations and reduce surprises for every order.
Analytics for Real-Time Insight
With the launch of our new Analytics Dashboard, teams can now access richer, faster insights into performance at every level, by driver or by team. From on-time rates to task completion, the platform makes it easier to turn data into action.
A New Level of Dispatcher Control
The all-new Command Center has become the beating heart of daily delivery operations. Acting as an intelligent control tower, it highlights delays and alerts to surface issues in real time, helping dispatchers proactively resolve challenges and keep routes running smoothly.
Empowering Drivers in the Field
On the driver side, we focused on smarter workflows and tighter compliance:
- Drivers can now self-assign routes, reducing dispatcher workload and speeding up route activation
- You can hide recipients’ personal information from drivers once a task is completed, strengthening privacy and data protection
- Manual age verification offers an alternative to ID scans when needed, giving teams more flexibility in meeting compliance requirements
Together, these updates bring more flexibility, security, and accountability to every delivery experience.
Smarter Delivery Windows for Shopify Merchants
For merchants on Shopify, Onfleet plugs directly into your e-commerce stack so you can turn online orders into seamless deliveries. In 2025, we improved your controls over delivery window time slots, including order limits, blackout dates, and product-specific prep times, so you can confidently offer delivery promises at checkout that your operations can actually fulfill and make your Shopify-powered delivery experience feel truly premium.
Introducing the Onfleet Courier Suite
One of our biggest launches of the year was the Onfleet Courier Suite, which gives couriers a single place to manage clients, orders, rates and services, invoicing, and day-to-day delivery operations. It streamlines workflows, boosts efficiency, and helps couriers deliver premium customer experiences that win and retain business.
Empowering Clients With a Self-Service Portal
The new Client Portal gives courier clients everything they need to create and manage orders, track deliveries in real time, and send customer notifications with their own branding. Clients can work directly in the portal with visibility into their orders, reducing back-and-forth communication while building trust and transparency.
Smarter Dispatcher Workflows
With enhanced dispatcher tools, couriers can create orders faster, improve location accuracy, and automatically assign orders to the right drivers, saving time and increasing delivery precision.
Flexible Rates, Easy Invoicing
Onfleet supports customizable rates and services, from distance-based pricing to zone-based structures, so you can automatically apply the right rates to each client’s orders. You can add custom line items for charges like wait time or fuel, ensuring you invoice exactly the way your business requires while giving clients full invoice transparency. Manage all your client invoices in one place, all exportable to CSV for easy upload into tools like QuickBooks, simplifying accounting and helping couriers stay profitable.
Connecting Onfleet’s Shippers and Couriers
All the improvements to our fleet operations and delivery tools, paired with the launch of the Courier Suite, fueled growth in our Onfleet Connect network, uniting shippers and couriers on one platform to bridge supply and demand in real time.
In 2025 alone, Onfleet Connect introduced over half a million monthly deliveries to our couriers. Shippers gained reliable new delivery partners to scale their business, while couriers unlocked new delivery and revenue opportunities.
Looking Ahead: One Platform for All Deliveries
As we move into 2026, Onfleet is no longer just a delivery management solution. It is a delivery orchestration platform powered by AI. One place to manage all your deliveries and delivery partners, with end-to-end visibility, premium customer experiences, and unified analytics, whether you deliver orders yourself or outsource them.
One platform for all your deliveries.
We can’t wait to share what’s ahead. Stay tuned!