Pharmacy Courier Risk Assessment

Evaluate your external courier partners across 4 risk domains. Results update as you answer — no submission needed.

0 of 10 answered
1
Compliance & Chain of Custody
How do your external couriers capture proof of delivery for medications?
How do you enforce ID verification and no-leave-at-door rules with external couriers?
If a compliance audit required full chain-of-custody records for the last 90 days, how quickly could you produce them?
2
Real-time Visibility & Operational Control
Once a courier picks up a medication order, how much live visibility do you have?
When a courier fails or abandons a delivery, how quickly are you notified?
Can you dynamically reassign a delivery mid-route between internal drivers and external couriers?
3
Patient Experience & Brand Protection
What do patients receive when an external courier is delivering their medication?
How consistent is the experience (professionalism, discretion, timing) between your internal drivers and external couriers?
4
Cost Transparency & Labor Volatility
How much dispatcher time does your team spend each week managing or troubleshooting external couriers?
When volume spikes unexpectedly (sick call-outs, urgent same-day orders), how do you scale courier capacity?
Overall Risk Score
Answer to see your health score
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Answer the questions on the left to score your courier network across compliance, visibility, patient experience, and cost control.
You’ve got your overall score. Now see what’s behind it.

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By Domain
Gaps Identified

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Your assessment uncovered gaps that could leave your delivery operations exposed. See how Onfleet can help you fix them and build a stronger last-mile operation across your internal fleet and courier partners.

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