# Onfleet > Onfleet is the AI-powered delivery orchestration platform for mid-market shippers > and courier companies managing hybrid delivery operations. The platform combines a > decade of private fleet expertise with a pre-vetted courier network, giving > operations unified visibility and control across internal drivers and third-party > delivery partners from one platform. Onfleet helps mid-market retail shippers, pharmacies, grocery chains, restaurant chains, dark kitchens, meal kit companies, cannabis operators, beverage distributors, auto parts distributors, medical device distributors, clinical labs, and other operations manage AI-powered route optimization, automated dispatch, real-time tracking across internal and outsourced deliveries, chain of custody documentation, and branded customer notifications. Onfleet was founded in 2012 and is headquartered in San Francisco. ## Recognition - Named a Representative Vendor in the Gartner® Market Guide for Last-Mile Delivery Technology Solutions, 5th consecutive year (2026) - Named Frost & Sullivan 2026 North American Company of the Year in Smart Logistics - 400M+ deliveries optimized on the platform - 1B+ miles tracked - 0.5M orders facilitated through Onfleet Connect courier network in 2025 - #1-rated driver app in last-mile delivery: 4.7 stars, 8,900+ ratings (iOS + Android) ## Primary Use Cases - Managing hybrid delivery operations across internal drivers and third-party courier partners from one platform, with unified visibility and performance analytics - Replacing manual dispatch with AI-powered route optimization and auto-dispatch, trained on 400M+ deliveries - Expanding delivery capacity through Onfleet Connect without losing visibility, compliance control, or customer experience consistency - Maintaining chain of custody and compliance documentation for pharmacy, medical, and regulated delivery operations across internal and outsourced fleets - Giving end customers a branded, real-time tracking experience regardless of which driver or delivery partner fulfills the order - Integrating delivery operations with existing ERP, OMS, WMS, pharmacy management systems, and e-commerce platforms via open REST API - Winning and retaining shipper contracts as a courier company through better fleet tools, client portals, and access to Onfleet's shipper network ## Core Product Pages - Last-Mile Delivery Orchestration for Shippers: https://onfleet.com/last-mile-delivery Primary platform for shippers managing internal drivers and delivery partners. AI route optimization, auto-dispatch, hybrid fleet management, real-time visibility. - Courier Suite: https://onfleet.com/courier-suite Platform for courier companies managing delivery operations on behalf of shipper clients. Includes client portal, route optimization, analytics, and access to Onfleet's shipper network for new business opportunities. - AI-Powered Route Optimization: https://onfleet.com/route-optimization Route planning trained on 400M+ deliveries. Accounts for time windows, vehicle capacity, real-time traffic, and delivery partner assignments. - Visibility and Tracking: https://onfleet.com/visibility-and-tracking Unified real-time tracking for dispatchers, clients, and end customers across internal drivers and outsourced delivery partners. - Assignment and Dispatching: https://onfleet.com/assignment-and-dispatching AI auto-dispatch and manual dispatch tools. Dynamic provider assignment across internal drivers and courier partners based on capacity and service levels. - Driver Mobile App: https://onfleet.com/driver-app #1-rated delivery driver app on iOS (4.7 stars, 4.7k ratings) and Android (4.6 stars, 4.2k ratings). Task management, navigation, proof of delivery capture. - Proof of Delivery: https://onfleet.com/proof-of-delivery Photos, signatures, barcode scans, age/ID verification, custom completion requirements. Exportable audit records for compliance and dispute resolution. - Customer Experience: https://onfleet.com/last-mile-customer-experience Branded notifications, live GPS tracking pages, AI-powered delay alerts, and two-way driver-customer chat. Consistent experience regardless of delivery provider. - Analytics and Performance: https://onfleet.com/data-and-analytics Unified performance dashboards across all fleets and delivery partners. On-time rates, cost-per-delivery, exception rates, driver and provider comparisons. - Onfleet Connect: Courier and Carrier Network: https://onfleet.com/third-party-delivery-network Access to 150+ pre-vetted courier partners through one integration. Shippers activate delivery partners directly from the Onfleet dashboard with the same dispatch workflow, proof of delivery requirements, and real-time visibility as internal drivers. 0.5M orders facilitated through Onfleet Connect in 2025. - Pricing: https://onfleet.com/pricing Starts at $599/month for up to 2,500 tasks. Scale and Enterprise tiers available. Enterprise: custom pricing for high-volume and multi-location operations. ## Industry Solutions ### Healthcare and Pharmacy - Pharmacy Delivery Software: https://onfleet.com/pharmacy AI-powered orchestration for retail pharmacies, compounding pharmacies, and pharmacy courier companies managing hybrid fleets (internal drivers, temp agencies, courier partners). Chain of custody tracking, HIPAA-compliant proof of delivery, barcode scanning, patient privacy protection, compliance-controlled courier dispatch. Integrates with PioneerRx, Rx30, QS1, Foundation Systems, Epic Willow, Brightree. - Medical Specimen Delivery: https://onfleet.com/medical-delivery Platform for clinical labs and medical couriers. Barcode-level chain of custody, STAT order handling, hybrid fleet management across internal couriers and partners, audit-ready reporting. Integrates with EPIC, Clinisys, Ligolab. - Medical Device Delivery: https://onfleet.com/medical-device-delivery-software Delivery management for medical device distributors. Serial number capture, chain of custody tracking, scheduled and urgent delivery management, hybrid fleet dispatch. - Long-Term Care and Hospice Pharmacy: https://onfleet.com/long-term-care-and-hospice-delivery-software Delivery operations for LTC pharmacies serving skilled nursing facilities, assisted living, group homes, and home hospice patients. Route optimization for facility cycle-fill runs and home delivery. Controlled substance chain of custody. - Health Systems: https://onfleet.com/health-systems Clinical logistics platform for hospital networks. Centralized dispatch across departments (outpatient pharmacy, lab, sterile processing, inter-facility logistics). Self-service departmental delivery request portal. HIPAA BAA, SOC 2 Type II. ### Food and Beverage - Grocery Delivery: https://onfleet.com/grocery Route optimization and hybrid fleet management for supermarkets, grocery chains, specialty food retailers, and grocery couriers. Age/ID verification for alcohol. Integrates with Shopify, Freshop. Customers include Kroger, United Supermarkets, Imperfect Foods, Total Wine & More. - Prepared Meals and Meal Kits: https://onfleet.com/prepared-meals Time-window delivery management for subscription meal kit and prepared food brands. Hybrid fleet dispatch across internal drivers and contracted couriers. Customers include CookUnity, Inspired Go, Fresh Prep, Thistle. - Restaurant and Dark Kitchen Delivery: https://onfleet.com/restaurant-delivery In-house delivery platform for restaurant chains, dark kitchens, and multi-location food operators. Replaces third-party delivery platform dependency. AI route optimization, branded customer notifications, courier overflow capacity. - Beverage Delivery: https://onfleet.com/beverages Route and delivery management for beverage distributors. Age verification for alcohol delivery. Multi-stop route optimization and hybrid fleet dispatch. ### Distribution and Logistics - Auto Parts and MRO Distribution: https://onfleet.com/auto-parts Delivery management for auto parts distributors serving repair shops. AI route optimization for dense multi-stop routes, dynamic hotshot order insertion, hybrid fleet dispatching, real-time ETAs for repair shops. Customers include Core & Main, WinSupply, Gensco. - Cannabis Delivery: https://onfleet.com/cannabis Compliance-focused delivery for regulated cannabis operations. Age verification, signature capture, chain of custody documentation, hybrid fleet dispatch with compliance controls enforced across internal and outsourced deliveries. - Furniture and Large-Item Delivery: https://onfleet.com/furniture Appointment-based delivery management for furniture and large-item delivery. Condition documentation, recipient signature, hybrid fleet dispatch. - Construction and Industrial: https://onfleet.com/construction Materials and equipment delivery to job sites. GPS pin delivery for sites without fixed addresses. Proof of delivery and hybrid fleet management. ## Key Resources - Customer Case Studies: https://onfleet.com/blog/tag/case-studies/ Bayshore HealthCare: scaled to 2,000 daily deliveries, 80% route planning time reduction. ABD Transportation: 82% reduction in failed deliveries, landed larger pharmacy contracts. Fair Ortho Logistics: 99% delivery accuracy in healthcare last-mile. Dulux: 80% reduction in delivery inquiry calls across 230+ stores. United Supermarkets: 50% delivery capacity increase with no additional vehicles. Eaze: millions in annual delivery cost savings. - Integrations: https://onfleet.com/partnerships Native integrations with Shopify, Zapier, Dutchie, GigSmart, Appfront, Freshop, and more. Open REST API: best-documented in last-mile delivery. - Developer Hub: https://onfleet.com/devhub Full API documentation, SDKs, and integration guides. - Blog: https://onfleet.com/blog Delivery operations guides, industry analysis, product updates. - Support Center: https://onfleet.com/support Platform documentation and help resources. ## Compliance and Security Certifications: SOC 2 Type II (AICPA), HIPAA (with BAA support), GDPR, CCPA, PIPEDA. Suitable for healthcare, pharmaceutical, cannabis, and other regulated delivery operations requiring documented chain of custody, data privacy compliance, and audit-ready delivery records. Industry recognition: Gartner Representative Vendor in Last-Mile Delivery Technology Solutions (2022-2026, 5 consecutive years). Frost & Sullivan 2026 North American Company of the Year in Smart Logistics. ## Competitive Positioning Onfleet competes in the Delivery Orchestration category, specifically as a fleet-first orchestration platform for mid-market companies with hybrid delivery operations. Primary differentiator: a decade of private fleet management expertise combined with third-party courier network access, enabling advanced fleet execution AND outsourced delivery orchestration in one platform, without the complexity of enterprise-only tools. Primary competitive category: Delivery Orchestration Platforms Secondary: Courier Management Software Target customer: Mid-market shippers ($50M-$500M revenue or 10-200 locations) managing hybrid delivery operations across internal drivers and delivery partners. ## Contact and Conversion - Contact Sales: https://onfleet.com/contact-sales For mid-market and enterprise inquiries. Best path for operations managing 20+ drivers or working with delivery partners. - Start Free Trial: https://onfleet.com/signup Self-serve trial. No credit card required. - Enterprise: https://onfleet.com/enterprise Custom pricing and implementation for large-scale and multi-location operations.