Delivered: Last-mile industry round-up


Stories from this week:


Our Feature Story

No ceiling in sight for grocery pickup, delivery
No ceiling in sight for grocery pickup, delivery

No ceiling in sight for grocery pickup, delivery

E-commerce continues to grow, with online grocery sales in the U.S. reaching $7.2B in June, a 9% increase over May. Delivery and pickup have accelerated since the COVID-19 pandemic began. May sales were up 24% compared to April, and April sales were up 37% compared to March.

One of the primary reasons for sales growth in June could be attributed to the additional online fulfillment options and capacity, as more retailers, especially independents, launched additional services, and others added labor or improved productivity via tech solutions.


“This increase in online grocery capacity has flipped the equation. Today, as shoppers have more choice, the increased capacity is now actually enabling the continued growth of online grocery.”
Brick Meets Click research lead

Customer satisfaction remains an ongoing challenge. Only 57% of customers professed to have a specific grocery in mind for their next purchase, down from 74% having a preference in August 2019.

It appears that grocery shoppers are not only shopping more but shopping around, which likely means there are business opportunities, especially in delivery tech, to help hold their attention.

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Qdoba, a popular fast-casual, continues its digital journey
Qdoba, a popular fast-casual, continues its digital journey

Uber launches on-demand grocery delivery in Latin American & Canada
Uber launches on-demand grocery delivery in Canada & Latin America

Burger King uses delivery tech to lure customers away from McD's
Burger King uses delivery tech to lure customers away from McD's

Ontario set to end cannabis delivery, pickup despite ongoing pandemic
Ontario set to end cannabis delivery, pickup despite ongoing pandemic